HOW CAN WE HELP?

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).

Yes, they do. We require a criminal record check on all of our applicants as the last step in our pre-screening process.

The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

At Langford Cleaning Company, we prioritize quality and trust. All of our team members undergo thorough interviews with the owner and complete a comprehensive criminal background check. We believe our team is our greatest asset, which is why we maintain high standards in our hiring process.

Absolutely! You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the area provided.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on our booking page. 

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high standards for our services. Please contact us to discuss your specific requirements for cleaning services in Victoria BC and book the appropriate service.

You can book your cleaning services 24 hours a day on our booking page here.

We proudly serve all 13 municipalities in Greater Victoria. You can book your cleaning services 24 hours a day on our booking page here.

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high service standards. Please contact us to discuss your specific requirements and book the appropriate service.

You can book your cleaning services 24 hours a day on our booking page here.

Our customer service team is available to serve you 7:00 am – 7:00 pm, Monday – Sunday. You can book your cleaning services 24 hours a day on our booking page here.

For one, two and three bedroom homes, we send a single cleaner. For large home with four bedrooms or more, we typically send a team of two, although recurring cleaning services may only need one. In a hurry? Let us know and we’ll see what we can do!

You can book your cleaning services 24 hours a day on our booking page here.

Absolutely! Contact us and we will work out all the details!

No worries! You can either email us at [email protected] or call/text us at 778-401-0301 and we will take care of everything. Please give us 24 hours’ notice, otherwise, there is a $79 cancellation fee.

Our cleaners are committed to delivering exceptional service, but there are certain limitations we need to make you aware of to ensure safety, quality, and liability considerations are always met. If you’re uncertain about any of the services listed below, please feel free to contact us for clarification.

• No services during other ongoing work: We cannot perform cleaning services while other tasks (e.g., plumbing, painting, construction) are being carried out in or around your home.
• No heavy lifting or moving: We are unable to move large items such as refrigerators, stoves, tables, etc.
• No handling of delicate items: We cannot move vases, hung pictures, or other fragile items.
• Dishwasher assistance: We are happy to load your dishwasher, but we cannot put dishes back into cupboards once the cleaning is complete, to avoid breakage.
• Access limitations: We cannot clean areas or items that are out of reach with telescopic cleaning tools or a step stool.
• Pet hair removal: Excessive pet hair on upholstery is beyond our scope of cleaning.
• Exterior windows: We do not clean windows on the outside of the home.
• Mini blinds cleaning: While we can dust horizontal metal or plastic mini blinds, we do not clean them beyond dusting due to the risk of damage.
• Odour removal: We do our best, but we cannot guarantee the removal of strong odours such as mould, pet waste, or smoke. Contact Coastal Pure Air for mold, odour, allergen, and pathogen removal solutions.
• Appliance cleaning: We do not clean the inside of dishwashers or washing machines.
• Light bulbs: We do not clean light bulbs.
• Rodent/insect infestations: We cannot clean homes with active rodent or insect infestations.
• Excessive paint removal: We do not remove excess paint from surfaces.
• Post-construction cleaning: We can provide this service, but it requires an in-person quote as it falls outside of our online booking system.
• Deep carpet/floor cleaning: We do not offer services such as steam cleaning, polishing, or waxing floors.
• Heavy stains/marks on walls: We cannot remove significant marks or stains from walls, baseboards, or painted surfaces to avoid potential damage.

You can book your cleaning services 24/7 via our booking page here.

If you have any questions about the services we offer, please don’t hesitate to reach out!

The size of your home directly impacts the time and effort required to complete a thorough cleaning. By booking a service based on your home’s actual size, we can ensure that the cleaning team is properly allocated the right amount of time and resources to effectively clean every area. This allows us to deliver the best results and ensures that all spaces are cleaned to your satisfaction. If you need to update your booking to reflect the actual number of rooms and bathrooms in your house, please contact us for assistance.

You can book your cleaning services 24 hours a day on our booking page here.

At Langford Cleaning Company, we prioritize flexibility and transparency for our Victoria BC cleaning services. We do not engage in long-term contracts. Instead, we offer easy online booking with transparent pricing, allowing you to select the services you need and see the costs upfront. This approach ensures that both our clients and cleaners have the freedom to adapt to changing needs.

You can book your cleaning services 24 hours a day on our booking page here.

During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean is essential to remove this dust and debris, ensuring a thorough and deep clean of your home. Once the initial post-construction clean is completed, we can seamlessly transition to the bi-weekly maintenance cleaning you need. This approach helps us provide the highest quality of service and avoid any issues with incomplete cleaning due to renovation dust. Please contact us by email at [email protected] or text/phone to discuss.

You can book your cleaning services 24 hours a day on our booking page here.

First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly cleaning services moving forward! Otherwise, we cannot guarantee the level of service.

Living Areas & Bedrooms

• Vacuum/sweep/mop
• Remove cobwebs
• Dust all surfaces and items
• Dust ceiling fans, light fixtures, blinds, and vents
• Dust baseboards & window sills
• Make beds
• Switch plates cleaned
• Doorknobs cleaned and disinfected

Bathrooms

• Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
• Toilets cleaned and disinfected
• Floors cleaned and disinfected
• Mirrors cleaned
• Dust ceiling fans, light fixtures, blinds, and vents
• Dust baseboards & window sills
• Exterior of cabinets and drawers cleaned
• Remove cobwebs
• Carpeting vacuumed
• Empty trash, wipe down trash can
• Switch plates cleaned
• Doorknobs cleaned and disinfected

Kitchen

• Sweep/mop
• Thorough dusting
• Remove cobwebs
• Sinks, fixtures, counters cleaned and disinfected
• Exterior of appliances cleaned
• Exterior of cabinets and drawers cleaned
• Microwave cleaned and disinfected, inside and out
• Dust ceiling fans, light fixtures, blinds, and vents
• Exterior of range hood cleaned
• Stove top, burners, drip pans, and knobs cleaned
• Stainless steel polished
• Empty trash, wipe down trash can
• Switch plates wiped down
• Doorknobs cleaned and disinfected

You can book your Victoria BC cleaning services 24 hours a day on our booking page here.

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly cleaning services moving forward!

Living Areas & Bedrooms

• Vacuum/Sweep/Mop
• Remove cobwebs
• Dust all surfaces and items
• Clean ceiling fans and light fixtures
• Dust blinds and vents
• Make beds
• Switch plates cleaned
• Doorknobs cleaned and disinfected
• Wipe down door frames and door facings
• Wipe down window sills
• Vacuum baseboards
• Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
• Wipe down furniture

Bathrooms

• Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
• Toilets cleaned and disinfected
• Floors cleaned and disinfected
• Mirrors cleaned
• Clean ceiling fans and light fixtures
• Dust blinds and vents
• Exterior of cabinets and drawers cleaned
• Remove cobwebs
• Carpeting vacuumed
• Empty trash, wipe down trash can
• Switch plates cleaned
• Doorknobs cleaned and disinfected
• Wipe down door frames and door facings
• Wipe down window sills
• Wipe down baseboards

Kitchen

• Sweep/Mop
• Thorough Dusting
• Remove cobwebs
• Clean ceiling fans and light fixtures
• Dust blinds and vents
• Sinks, fixtures, counters cleaned and disinfected
• Exterior of appliances cleaned
• Exterior of cabinets and drawers cleaned
• Microwave cleaned and disinfected, inside and out
• Exterior of range hood cleaned
• Stove top, burners, drip pans, and knobs cleaned
• Stainless steel polished
• Empty trash, wipe down trash can
• Switch plates wiped down
• Doorknobs cleaned and disinfected
• Wipe down door frames and door facings
• Wipe down window sills
• Wipe down baseboards
• Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
• Wipe down furniture

You can book your Victoria BC cleaning services 24 hours a day on our booking page here.

Sometimes a garage, a closet, or an entire room can get a little out of control and leave you feeling overwhelmed and unsure of where to even start. Our organizers will help you get things back in order. We have a three hour minimum and can stay as long as it takes to put things right. Give us a call or drop us an email and we can discuss your needs!

You can book your Victoria BC cleaning and organization services 24 hours a day on our booking page here.

Out of town and want to come home to a fridge fully stocked by someone you trust? Need someone to pick up your dry cleaning or other necessities? Our home concierge services are like a personal assistant you can book by the hour! Minimum 2 hours.

You can book your Victoria BC cleaning and concierge services 24 hours a day on our booking page here.