HOW CAN WE HELP?
Cleaning Packages & Services
Standard Clean
Standard Clean
Living Areas & Bedrooms
- Vacuum / sweep / mop
- Remove cobwebs
- Dust all surfaces and items
- Dust ceiling fans, light fixtures, blinds, and vents
- Dust baseboards & window sills
- Make beds
- Switch plates cleaned
- Doorknobs cleaned and disinfected
Bathrooms
- Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
- Toilets cleaned and disinfected
- Floors cleaned and disinfected
- Mirrors cleaned
- Dust ceiling fans, light fixtures, blinds, and vents
- Dust baseboards & window sills
- Exterior of cabinets and drawers cleaned
- Remove cobwebs
- Carpeting vacuumed
- Empty trash, wipe down trash can
- Switch plates cleaned
- Doorknobs cleaned and disinfected
Kitchen
- Sweep/mop
- Thorough dusting
- Remove cobwebs
- Sinks, fixtures, counters cleaned and disinfected
- Exterior of appliances cleaned
- Exterior of cabinets and drawers cleaned
- Microwave cleaned and disinfected, inside and out
- Dust ceiling fans, light fixtures, blinds, and vents
- Exterior of range hood cleaned
- Stove top, burners, drip pans, and knobs cleaned
- Stainless steel polished
- Empty trash, wipe down trash can
- Switch plates wiped down
- Doorknobs cleaned and disinfected
You can book your cleaning services 24 hours a day on our booking page.
First-Time Clean
Living Areas & Bedrooms
- Vacuum/Sweep/Mop
- Remove cobwebs
- Dust all surfaces and items
- Clean ceiling fans and light fixtures
- Dust blinds and vents
- Make beds
- Switch plates cleaned
- Doorknobs cleaned and disinfected
- Wipe down door frames and door facings
- Wipe down window sills
- Vacuum baseboards
- Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
- Wipe down furniture
Bathrooms
- Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
- Toilets cleaned and disinfected
- Floors cleaned and disinfected
- Mirrors cleaned
- Clean ceiling fans and light fixtures
- Dust blinds and vents
- Exterior of cabinets and drawers cleaned
- Remove cobwebs
- Carpeting vacuumed
- Empty trash, wipe down trash can
- Switch plates cleaned
- Doorknobs cleaned and disinfected
- Wipe down door frames and door facings
- Wipe down window sills
- Wipe down baseboards
Kitchen
- Sweep/Mop
- Thorough Dusting
- Remove cobwebs
- Clean ceiling fans and light fixtures
- Dust blinds and vents
- Sinks, fixtures, counters cleaned and disinfected
- Exterior of appliances cleaned
- Exterior of cabinets and drawers cleaned
- Microwave cleaned and disinfected, inside and out
- Exterior of range hood cleaned
- Stove top, burners, drip pans, and knobs cleaned
- Stainless steel polished
- Empty trash, wipe down trash can
- Switch plates wiped down
- Doorknobs cleaned and disinfected
- Wipe down door frames and door facings
- Wipe down window sills
- Wipe down baseboards
- Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
- Wipe down furniture
You can book your cleaning services 24 hours a day on our booking page.
Move In/Out Clean
Living Areas & Bedrooms
- Vacuum/Sweep/Mop
- Remove cobwebs
- Dust all surfaces
- Clean ceiling fans and light
- Fixtures
- Switch plates cleaned
- Doorknobs cleaned and disinfected
Bathrooms
- Countertops, sinks, showers, bathtubs, and fixtures cleaned & disinfected
- Toilets cleaned & disinfected
- Floors cleaned & disinfected
- Mirrors cleaned
- Ceiling fans and light fixtures cleaned
- Cabinets and drawers (inside & out)
- Cobwebs removed
- Switch plates cleaned
- Doorknobs cleaned & disinfected
Bathrooms
- Sweep & mop floors
- Thorough dusting
- Cobwebs removed
- Ceiling fans and light fixtures cleaned
- Sinks, fixtures, and counters cleaned & disinfected
- Appliances (inside & out)
- Cabinets and drawers (inside & out)
- Exterior of range hood cleaned
- Stove top, burners, drip pans, and knobs cleaned
- Stainless steel polished
- Switch plates wiped down
- Doorknobs cleaned & disinfected
All Rooms
- Window sills wiped down
- Vents dusted & wiped down
- Blinds dusted & wiped down (Note: thin metal/plastic blinds excluded due to risk of damage)
- Baseboards, door facings, and door frames wiped down
- Spot-clean walls (some stains may require paint touch-up)
You can book your cleaning services 24 hours a day on our booking
Organization by the Hour
Sometimes a garage, a closet, or an entire room can get a little out of control and leave you feeling overwhelmed and unsure of where to even start. Our organizers will help you get things back in order. We have a three hour minimum and can stay as long as it takes to put things right. Give us a call or drop us an email and we can discuss your needs!
You can book your cleaning and organization services 24 hours a day on our booking page.
Home Concierge Service
You can book your cleaning and concierge services 24 hours a day on our booking page
Trust & Safety
What is your refund policy?
Do the cleaning professionals go through a background check?
Yes, they do. We require a criminal record check on all of our applicants
in our pre-screening process.
How is my billing information kept safe and secure?
The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has its own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.
What happens if something goes wrong during my appointment?
Can I trust my cleaning professional?
Service Details & Customization
Can I request special tasks or extras?
Absolutely! You’ll find the extra services we offer on our booking page. If there are any special instructions, please let us know in the area provided.
Do you bring your own cleaning supplies, products and equipment?
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
How much will it cost?
I only need specific areas of my home cleaned. Can I book a shorter cleaning session?
Do you service my area?
We proudly serve all 13 municipalities in Greater Victoria. You can book online 24/7.
How should I book my cleaning service if I only want specific rooms cleaned?
Same as above: use our flexible hourly booking option with a 3-hour minimum. Contact us for custom needs.
Miscellaneous
What happens if my home needs more work than expected?
What are your office hours?
How many cleaners do you send?
Can you clean if I’m not home?
Yes, we can. Just provide us with instructions on how to access your home and any special notes. Many of our clients prefer this option.
What if I need to cancel a booking?
You can cancel online through your account or by contacting us. Please give at least 24 hours’ notice to avoid cancellation fees.
Services we do not provide
Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!
That said, the following are services that we do not provide:
- We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)
- No lifting or moving of heavy items (refrigerator, stove, tables, large furniture etc.)
- No moving vases, hung pictures, or other delicate items. If you would like the space cleaned where these items normally are, please arrange having them moved before our team arrives.
- We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.
- Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.
- Removing excessive pet hair from upholstery.
- Cleaning exterior windows.
- Cleaning blinds/window coverings. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.
- Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.
- Cleaning inside dishwashers and washing machines.
- Cleaning light bulbs.
- Cleaning rodent/insect infested homes.
- Cleaning any hazardous waste/removal.
- Removing excess paint from surfaces.
- Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.
- Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
- Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!
- Heavy marks/stains on countertops, tiles, other surfaces.
Why do I need to book the cleaning service based on the size of my home?
Pricing is based on home size to ensure fair quotes and that we allocate the correct amount of time and staff.
Do you offer long-term contracts for cleaning services?
No contracts are required. You can book one-time, weekly, bi-weekly, or monthly services with no obligation.